These account closure terms explain how spinjoyscasino datenschutzrichtlinie handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The goal is to give you straightforward, practical information about the steps you should take, the verification I may require, and what happens after a closure. I address both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Partner Account Termination and Commission Effect
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finalized. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is outstanding.
Closure of an affiliate account terminates your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already built up under my affiliate programme rules. If I close an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.
Information Retention After Account Termination
After your account is terminated, I hold certain personal and transactional data to meet legal, tax, and anti-money laundering duties. For Germany users, retention periods adhere to applicable legal requirements and my internal timeline. I limit access to that data and do not use it for general marketing after closure unless you have separately authorized.
I may store records of the closure action, the reason code, and communication with you. This assists me prove the closure was handled correctly. You may submit a subject access request or request erasure where the law permits. But I cannot delete data I am required to keep by a statutory retention requirement.
Validation Steps Prior to Account Closure
Before I complete a closure, I may ask you to submit a valid government-issued ID, proof of address, and confirmation of your payment method. For Germany users, this fulfils my obligation to maintain accurate records and stop unauthorised access. I will not process a closure if the identity information you gave earlier contradicts the request.
Submit documents through the secure upload link I provide. I do not require you to email sensitive files by unencrypted email. The verification step might add a short delay, but it is required to secure your funds and my platform. I retain verification records according to the retention rules outlined later in these terms.
Extent of These Account Closure Terms
These terms govern Spinjoys Casino accounts belonging to users having a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements may matter. The scope includes closures initiated by you, closures I initiate for compliance or security reasons, and closures that follow a regulatory instruction. They work alongside my general terms and applicable law.
I could modify these closure terms from time to time, but changes shall not impact a closure request already in progress unless the law requires it. If any condition is unclear, get independent advice before submitting a request. The language of the operational account record remains English, but Germany users are able to contact my support team for explanations.
Regulatory Closure and Mandatory Actions
I might need to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I detect fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not require your consent, and I might act immediately to protect the integrity of the platform and other users.
When I take mandatory action, I will tell you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I note the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can ask for further details, but I am not obliged to disclose internal risk information.
Unpaid Balances and Cashout Rights
A voluntary closure does not void your right to request real-money funds not subject to a lawful restriction. After I close the account, I will compute the withdrawable balance and transfer it to a payment method that passes my verification checks. Germany users should make sure the payment method matches the original deposit source where possible. That reduces delay.
If I close your account for a regulatory or security reason, I may keep funds temporarily while I complete required checks. I will pay out the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk is present. If you have any amount to Spinjoys Casino, I may offset that debt before releasing the remaining balance.
Voluntary Closure Procedures
To shut down your account by choice, submit a written request via the contact details shown in my help centre. I require you to specify your registered email address and the purpose for account closure so I can manage the request efficiently. I might request a final identity check before carrying out the account closure. My support team will confirm the request and assign you a tracking number.
After I get a full request, I usually process voluntary closure within five business days. If extra documents are needed, the duration may lengthen. Do not create or use a new account during this period because that can delay the termination. I will send a acknowledgment email when the account has been shut down and no further play is possible.
Reopening and Post-Closure Restrictions
A closed account is not automatically reopened. If you reconsider after a voluntary closure and wish to return to Spinjoys Casino, you must submit a new reopening request. I may review the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not try to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.
Requirements for Account Closure by Germany Users
You can request closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been confirmed. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute exists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to investigate potential fraud, money laundering, or breach of my terms. In those cases, I may restrict the account while the investigation continues. Once the review is complete and no restriction applies, I will finalize the closure. You stay accountable for activity on your account until the closure is confirmed in writing.